Refund policy

At Dreamy RC, we want every customer to have a smooth and fair experience. Please read the guidelines below carefully before requesting a return, replacement, repair, or cancellation.

1. Returns and Replacements
We accept returns or replacements only for manufacturing defects, damage, or incorrect items. You must request a return or replacement within 3 days of delivery.

Eligibility Requirements
To qualify, ALL of the following must be met:

  • The issue must be reported within 3 days of delivery
  • Full unboxing video required, from sealed package to product inspection, along with clear photos of the issue
  • Item must be unused and in original packaging
  • Product must be in the same condition as received
  • Proof of purchase must be provided

If these conditions are met, our team will review the case and guide you on the next steps.

2. What Is NOT Eligible for Return
We do not accept returns or replacements in the following situations:

  • You no longer want the product
  • No unboxing video is available
  • Damage occurred after delivery due to usage or mishandling
  • Original packaging is missing or heavily damaged
  • Sale items or gift cards

Items sent back without prior approval will not be accepted.

3. How to Request a Return or Replacement
Email us at hello.dreamyrc@gmail.com

Please include:

  • Order number
  • Description of issue
  • Type of resolution needed
  • Clear photos of the problem
  • Full unboxing video
  • Once approved, we will share the return instructions.

4. Lifetime Free Repairs (Available Anytime)
We support our products beyond the return window. If your RC car or product develops an issue at any time, we offer repair support.

Repair Process

  1. Email customer care at hello.dreamyrc@gmail.com or WhatsApp us at +918210952007 .
  2. Our team will diagnose the issue and guide you.
  3. Product will be picked up or shipped to us, customer pays shipping.
  4. We inspect and repair the product.
  5. Major repairs and part replacements will be chargeable.
  6. Repaired item is shipped back, customer pays shipping.

Repairs are available even after the return period ends.

5. Refunds
Refunds are issued only after:

  • Return is approved
  • Product is received and inspected

If approved, refunds are processed to the original payment method within 10 business days. Banks or payment providers may take additional time to reflect the refund. If 15 business days have passed after approval, email us at hello.dreamyrc@gmail.com.

6. Exchanges
We do not offer direct exchanges. If you want a different product:

  1. Request a return, if eligible
  2. If approved, place a new order separately

7. Cancellations

  • COD orders will be confirmed via WhatsApp before dispatch, where a cancellation option is given.
  • If you have accidentally confirmed a COD order or not received a confirmation message, reach out to customer support to request a cancellation.
  • For all prepaid and COD orders, we may be able to cancel the order at our discretion before it has been shipped.
  • Orders cannot be cancelled once shipped or dispatched.